You failed to acknowledge that in your reply. I would of asked how the meal was and did they have a good time.I would of did the moral and responsible thing as a owner of a business.and not what you did! Yet again the biggest problem is you addressed a 3 year old child and NOT the parents. I wouldnt make one table feel like they were less valued as another table. Response To The Below Comment: "What would I do? ".to answer your question I would address the parent and advise them of the situation and not the child. The only bright side was my kiddo not reponding to her when she asked his name - we tought our kiddo not to respond to bullies. I'm sure the owner/cook will reply and attempt to switch the narritve in her favor - seems like that's the theme for any negative reviews. Kudos to our waitress who was fantastic and told us that our kiddo wasn't loud at all and disagreed with the snarling remarks from the owner/cook.
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The owner/cook needs to take a class in customer service and learn how to handle situations the right way. It was totally rude for her to even speak to our child and especially in a negative tone and not say anything to us as the parents - adults should address adults if there is a issue. As we were preparing to pay our tab and leave the restaurant our toddler began getting a bit antsy.The owner/cook walked to our table and began addressing our child on his behavior. "The rude and horrid owner/cook ruined my family dinner. Trying to respond to Google reviews to make yourself look better. Even your waitress told us he was fine and not loud when we told her what you did.
And you are responding in a way to make it as if we had an unruly child. Paying over $ dollars to support a local restaurant gone horribly wrong. Literally the rudest experience I've ever had at a restaurant. He was playing with it and that was our mistake. He was never swinging the lamp in the air until you grabbed it from him pulling his arm up in the air with it. Literally had the check at our table paying to leave. He did get antsy in the last 5 MINUTES we were there. My son was quiet the ENTIRE time watching YouTube. ***since I can't respond to the owners response. And if you have young kids, I advise you not go. She ruined our entire previously enjoyable dining experience. If you don't like kids in your establishment then just say that. Just complained of how loud our child was. She never asked us how our food was or anything. Addressing my 3 y/o son instead of his parents and told him he was extremely loud and needs to learn what an inside voice is. the cook (I'm assuming also the owner) came over to our table. The kitchen was also next to our section with a partial wall. We also were in a secluded section surrounded by partial walls and only one empty table next to us. Which we were wrapping up to leave within the next few minutes. At this point our toddler was getting antsy and ready to leave. Our waitress was attentive, very friendly and over all just AWESOME! Our experience was really great until we were literally paying our tab to leave.
Atmosphere is casual, service is friendly and fun. "Craft cocktails are delicious! Food is great and good portions.
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